WARRANTY

WARRANTY GENERAL

WARRANTY PERIOD - All products sold by AutomaticGatesOnline are covered by warranty. Manufacturers warranty period will vary from product to product but generally speaking all products sold by AutomaticGatesOnline will be covered by our warranty and will come with a minimum 24 months warranty. Warranty is from date of purchase as displayed on your invoice.
  SERVICE CENTRE - Whilst many of our products are manufactured in Italy all repairs and replacements are performed at our service centre and spare parts warehouse. AutomaticGatesOnline service centre is well equipped and any returned product is tested in "real world conditions" on full scale test units. In fact we deliberately load our test units in an effort to make the product fail. Our aim is to solve your issue and provide answers to prevent a repeat of the issue.
WHAT DOES THE WARRANTY INCLUDE? - It is important to remember that warranty is intended to cover a fault in manufacture of product or product component and / or an installation error if your product was installed by our technicians. Warranty however does not extend to incorrect installation by customer appointed installers. Warranty is in force during the normal and intended use of the product but does not extend to misuse or abuse, and/or damage caused by electrical storms, power surges, dirty power and the like. Well over 75% of all product returned for repair outside of warranty have been damaged by bad power. Most of these could have been avoided by installing a CM90 power protector and filter.
WHAT IS THE RETURN PROCEDURE? - The return procedure is designed to be as flexible and efficient as possible. Before returning any product we would suggest a quick phone call to your branch of purchase. They will advise the best course of action and may save you returning any product or suggest what part of a product needs to be returned.
NOTE: THE STORE OF PURCHASE WILL NOT NECESSARILY HAVE TECHNICAL STAFF AVAILABLE & CANNOT MAKE MOST REPAIRS
Please note that any products returned for refund may incur freight charges and/or restocking fees.
EMAIL - We have an email address for the service centre that you are free to use. You can make initial inquiry, progress inquiry or post repair inquiry. With initial inquiry digital photographs (please reduce the size to keep the host provider happy) of the overall installation and more detailed photos of the problem areas are often worth the effort. Feel free to send us your snaps.
Email Service
WHAT HAPPENS NEXT - Once a product is received at our service centre it will usually be acted on within forty eight hours to gain initial diagnosis and determine a course of repair, return and resolve. You will be advised of progress via email and your product returned at the earliest possible time. Sometimes you will be requested to provide further information, photos or support information. Please provide these as quickly as possible to keep the process flowing.
THE RETURN - Before your product is returned it will be fully tested under conditions as close as possible to your installation and you will be advised of any suggested modifications required.
HOW TO RETURN A PRODUCT
STORE OF PURCHASE METHOD - You may return your product directly to the store of purchase together with a copy of your original purchase invoice. They will print out a product return form for you and send the product directly to our service centre.
NOTE: THE STORE OF PURCHASE WILL NOT NECESSARILY HAVE TECHNICAL STAFF AVAILABLE & CANNOT MAKE MOST REPAIRS
DIRECT METHOD - You can also send the product direct to our service centre. Please ask your branch office to email a "product return form" and ensure you attach a copy of your purchase invoice.